Customer Service Representative | Hilliard, OH
Voted a Top Workplace, by Columbus CEO Magazine for three consecutive years, Eco is THE place to work. We are a full-service residential home service company headquartered in Hilliard, Ohio. We are BBB accredited with an A+ rating since 2007. Our team provides homeowners in central Ohio with 5-star residential services and eco-friendly products, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, The Eco Team has achieved significant growth for over a decade and continues to be engaged in exciting plans for the future. Our culture is built on working hard as a team, celebrating our wins and giving back to the community.
PAY AND BENEFITS:
Hourly Base Pay: $16.50 – $18.00
Plus Bi-Weekly Bonus: $160-300 Average
On-site & in office, Saturday-Tuesday 8am-7pm
And Overtime!
- Paid Holidays with no on-call; Paid Vacation; Paid Birthday off
- Medical, Dental and Vision insurance offered
- 401k with company match at 4% (eligible at 9 months)
- Paid training, on-going instruction and coaching
- Employee appreciation activities and events
- Extra incentive programs and bonuses
- Uniforms for all seasons are provided at no cost
- Stocked break room with snacks and coffee for team members’ enjoyment
PTO and Insurance benefits start after only 90 days.
THE OPPORTUNITY:
Join our team of optimizers! Start your career path with Eco where you will be empowered to directly impact the Company’s success from day one and every day thereafter. Taking pride in delivering 5-star customer service will always be recognized and rewarded. This is definitely not your old school, 9-5 gig and definitely not your average call center and that’s just the way we like it!
Our goal as a department is to work hard, play hard and “book the call” to win every day!
THE RESPONSIBILITIES:
- Provide 5-star customer service every day. After all, without helping people we do not exist
- Accurately enter client information and to convert incoming calls into booked opportunities
- Take pride in the quality of work you create
- Communicate with our clients via electronic formats, live chat, portals, and email
- Manage clients satisfaction, with happy calls, cards and responding to reviews
- Be apart of a team where you are empowered to share ideas to improve processes and the customer experience
- Take ownership of each clients satisfaction from start to finish
- Have a great attitude and be willing to learn and grow every day
We are a Company with a strong growth plan, and you’ll have the opportunity to go as far as your winning attitude and hard work can take you!
THE QUALIFICATIONS:
- Strong verbal and written communication skills
- Proficient typist and easily adapt to new software applications
- Great attention to detail and accuracy
- Self-motivated individual who enjoys winning as a team
- Optimistic, enthusiastic, and people-centric focus
- Great problem-solving skills and ability to collaborate
At The Eco Plumbers, you’ll be working with a great group of individuals who take pride in “Saving the day, protecting the future” for our clients. If you are ambitious and want to be a part of something truly special, then we’d like to meet you!
Job Type: Full-time
Pay: $45,000.00 – $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
Weekly day range:
- Every weekend
- Weekend availability
Work setting:
- In-person
- Office
Work Location: One location
Get In Contact With Us Now!
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Our Services
Serving Columbus And Central Ohio
- Amlin
- Ashley
- Blacklick
- Brice
- Canal Winchester
- Cardington
- Centerburg
- Columbus
- Croton
- Delaware
- Dublin
- Galena
- Galloway
- Grove City
- Groveport
- Harrisburg
- Hilliard
- Johnstown
- Kilbourne
- Lewis Center
- Lithopolis
- Lockbourne
- Marengo
- Marysville
- New Albany
- Ostrander
- Pataskala
- Pickerington
- Plain City
- Powell
- Prospect
- Radnor
- Raymond
- Reynoldsburg
- Richwood
- Sunbury
- Waldo
- West Jefferson
- Westerville
- Worthington
